Privacy policy

CUSTOMER PRIVACY POLICY

Last updated: January 15, 2026

Kyzen ("we," "us," "our") operates kyzenclo.com. This policy explains how we handle your personal data when you create an account, make a purchase, or interact with our store in any capacity. Your privacy matters to us and we are committed to being transparent about how your information is used.

WHAT PERSONAL DATA WE COLLECT

We collect personal data that you provide directly to us, as well as data collected automatically when you use our site.

Data you provide: your name, email address, phone number, shipping address, billing address, and any information you include in communications with us.

Data collected automatically: your IP address, browser type and version, device type, operating system, time zone, cookie data, pages visited, time spent on pages, referring site, and click behaviour.

Data collected at checkout: payment method details are processed directly by Shopify Payments and third-party payment processors. We do not store your full credit card number, CVV, or banking details on our servers at any time.

HOW WE COLLECT YOUR DATA

We collect your data through order placement and checkout, account registration, email newsletter signups, contact form submissions, cookies and tracking technologies, and interactions with our marketing emails.

PURPOSE OF DATA COLLECTION

We use your data to fulfill and ship your orders, send order confirmations and shipping updates, process exchanges and resolve order issues, send marketing communications you have opted into, improve our website experience and product offerings, detect and prevent fraudulent transactions, and comply with legal obligations.

We will never use your data for purposes beyond what is described in this policy without your explicit consent.

DATA SHARING

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

We share your data only with the following service providers who are necessary to operate our business: Shopify (e-commerce platform and hosting), payment processors (Visa, Mastercard, American Express, Apple Pay, Shop Pay), shipping and logistics partners, email marketing platforms, and analytics tools.

Each of these providers is bound by their own privacy policies and data protection obligations. They only receive the data necessary to perform their specific function.

COOKIES AND TRACKING

We use cookies and similar tracking technologies to keep your shopping cart active between visits, remember your preferences and region settings, understand how visitors navigate our site, measure the effectiveness of our marketing campaigns, and deliver relevant content and product recommendations.

You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our site including the shopping cart and checkout functionality.

THIRD-PARTY MARKETING AND ANALYTICS

We may use third-party tools such as Meta Pixel, Google Analytics, and similar platforms to measure ad performance and understand visitor behaviour. These tools may collect anonymised data about your browsing activity. This data is used solely for improving our marketing and website experience.

You can opt out of personalised advertising through your browser settings, the Digital Advertising Alliance opt-out page, or the privacy settings within platforms such as Meta and Google.

DATA RETENTION

We retain your order data for as long as necessary to fulfill our legal and accounting obligations, typically for a period of 5 years from the date of purchase. Email subscriber data is retained until you unsubscribe. Account data is retained until you request deletion. Browsing and cookie data is retained for up to 12 months.

YOUR RIGHTS

You have the right to access all personal data we hold about you, request correction of any inaccurate or incomplete data, request deletion of your personal data, withdraw consent for marketing communications at any time, request that we restrict the processing of your data, and request a portable copy of your data in a standard format.

To exercise any of these rights, email us at carekyzen@gmail.com. We will respond to your request within 30 days.

DATA SECURITY

We implement reasonable administrative, technical, and physical security measures to protect your personal data. Our site is SSL-encrypted and all transactions are processed through Shopify's PCI-DSS compliant infrastructure. While we take every reasonable precaution, no system is completely immune to security threats and we cannot guarantee the absolute security of your data.

CHILDREN

Our site and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected data from a person under 18, we will delete it promptly.

INTERNATIONAL TRANSFERS

Your data may be transferred to and processed in countries other than your own, including Canada and the United States, where our service providers operate. By using our site and placing an order, you consent to this transfer. We ensure that all transfers comply with applicable data protection standards.

CHANGES TO THIS POLICY

We reserve the right to update this policy at any time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically. Your continued use of our site following any changes constitutes your acceptance of the updated policy.